Shipping Policy

Clients getting their MASTIX transported to the USA, Canada, Russia and Asian Territory (different nations/countries on Request) will be charged € 150 per bike for shipping while MASTIX in the EU, will be charged €100 per bike for shipping. This shipping doesn‘t cover the entirety of the obligations and expenses charged as a result of importing the bike. Every customer is before ordering mindful to illuminate himself for the expenses and custom guidelines of their countries. 

We do ship universally but with some exceptions at this time with custom obligation charges, shipping rates, and in regards to warranty/recovery issues. If you want to ship your bike globally, you are responsible for paying all obligations and expenses related to the import of the bicycle. We don’t offer service or guarantee to bicycles you ship to certain countries globally. On the off chance that new parts are fundamental, the client is required to pay all shipping and part costs, including import charges and expenses. 

On the off chance that you are planning to use any outsider or third-party shipping, we can’t give ANY extra shipping data or documentation.

Our products are generally shipped within 2-5 days using FedEx/UPS/Outsourced Spedition (aside from when the product being bought is a pre-order).

At the point when pre-ordering an item, the assessed date of shipment will be recorded in the product title and portrayal.

Clients in specific Countries will encounter longer shipping times. There are at times delays between when a client is sent the shipping affirmation email and when the bundle is checked in at a transportation/Shipping office. The assessed shipping date when following the bundle on the site regularly the shipping organization gave by us won’t be precise until the shipping organization has examined the bundle into their framework.

To restore your product, you should mail your item to: MASTIX GmbH, Loechgauerstrasse 13, 74357 Boennigheim/OT Hofen, Germany.

You will be answerable for organizing and paying for your own shipping costs for restoring your product. Shipping costs are non-refundable. If you get an item discount, the expense of return shipping will be deducted from your refund/discount.

We don’t ship to APO addresses. If you have your bicycle shipped off an APO address and it is refused and you wish to drop your request, a $150 restocking charge might be applied.

MASTIX Bike isn’t liable for lost or stolen products that is the consequence of handling by a shipping transporter.

Regardless of where you are located, it is your obligation to follow the principles and guidelines of your region concerning the appropriate and legal use of electric bikes, spare parts, user, and maintenance obligations in any way.


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